Frequently Asked Questions (FAQs)

Which all locations kandrafoods ship to?

Kandra foods ships all over India ( to all the pin codes), and usually it takes 1-4 days to reach the destination based on the zones the package need to be shipped.

Do you charge for shipping?

No, we don’t charge any extra for shipping within India, the products prices are all-inclusive.

Can I return the product?

We don’t have any returns for food items. In case if it’s a nonperishable product based on the concerns and by validating it by the concerned team we may accept the returns.

I am not at home and I received a message from the delivery team that it will be delivered today. What should I do?

The best thing you can do is to ask your security or neighbor to collect it and keep it with them and you can later collect it from them. If you don’t respond the product will be sent back to us and you may have to still bear all the shipping costs to get it delivered.

What is the minimum order value?

There is no minimum or maximum order value when your order is worth Rs 2000 and more you would get a discount and you can avail it any time including the current order. you can proceed to order as much quantity and varieties as you can.

Can I avail a discount?

Yes, we may have seasonal deals and discounts and can usually be found in our marketing campaigns or on the website, but you can always avail of a discount when your order is worth Rs. 2000 and more, you can ask for it over the chat or write to us or call directly to the available number on the website.

Do you serve custom orders?

Yes, we serve custom orders for occasions like Srimantham (Baby shower), Oni function, festivals, small events, marriages, naming ceremonies, etc.

Can I get custom packaging/ gift packaging?

Yes, you can. You have to specifically mention it during your purchase, sometimes it would be chargeable based on the purchase value, product, event/occasions, etc.

Can we order bulk for the functions?

Yes, you can order at least 7 days in advance. So we make sure it’s delivered on time to your door. We serve at least 200+ function/bulk orders every month, the most common functions we serve are the baby shower (Srimantham), Oni function, Naming ceremony, etc.

How to track my order?

For every product dispatched, we will be providing the package tracking and using the same. You can check on our portal .com/track-package or the respective delivery partner portal either providing the tracking number or the phone number as per your preference the portal restrictions.

Do I get any advantage when I refer to kandrafoods, my friends, and family?

Of course, you will be eligible to enjoy two orders for the next two months each worth Rs. 1000 If your at least 5 referees are purchasing with kandrafoods.