Cancellation and Refund
Cancellation and Refund Policy
You can cancel your order within 30 minutes of placing your order, cancellation requests after 30 minutes won’t be considered.
10% of the order value will be charged in refunding the cancelled order.
Order placed for same-day delivery/within 24 hours delivery are not eligible for any kind of cancellation/refund.
Orders placed over WhatsApp are eligible for cancellation only for the next 30 minutes of placing the order.
Orders can be canceled from Kandra Foods in case of non-availability of the product, and the complete amount will be refunded excluding the gateway commissions.
Kandra Foods deserves the right to cancel the orders received from the remote locations, and non-serviceable pin codes by our delivery partners.
Kandra Foods deserves the right to cancel the fraud transactions.
Kandra Foods deserves the right to cancel the order if the delivery pin codes are affected by natural calamities like floods, heavy rain, covid restrictions, etc.
If the customer is not available to receive/collect the product at the mentioned shipping address the order can be cancelled if they request so, but these kinds of requests are not eligible for the refund.
All the orders will be served as per the terms and conditions, customers demanding to serve as per their need and pressurizing to serve on a specific day/date might get canceled if they are against our policy and are not eligible for a refund.
If the product is handovered at the security and gets damaged or tampered we are not responsible for it, and you will not be refunded for such damages caused at your security/neighbour facility.